% citizens rating city government performance "good" or "excellent"
Achieve 'good' or 'excellent' performance in the eyes of at least 60% of citizens
We have really improved our performance in our citizen's eyes over the last few years. In the past, we have seen improvements followed by drop offs, so we need to be vigilant to make sure we do not regress.
Tracking this allows us to monitor when and how frequently citizen satisfaction changes. We need the support of the citizens so it is important to track this measure to understand our ratings.